• You have a 14-day window to request a refund or exchange upon receipt of your order.
• The items must be returned in their original packaging and condition, with all tags intact and accompanied by the delivery note enclosed in your parcel.
• A deduction for the return postage cost based on your location will be applied to your refund if you decide to return an item.
• IMPORTANT! Elleme only accepts returns shipped via DHL Express Delivery with the return labels provided by our customer service team.
• Our customer service specialists will assist you with any exchanges, and the price difference will be handled accordingly.
• To initiate a return or exchange, please contact customercare@elleme.com and provide your order number and the reason for your request.

• Elleme offers the option to return or exchange items within 14 days of the delivery date.
• If you choose to initiate a return, a deduction for the return postage cost based on your location will be applied to your refund.
• The items must be in pristine condition, just like they were shipped out, for the return to be accepted.

Return shipping cost standard

Europe (UK, Norway and Switzerland included) - 15 €
Asia+ America- 20 €
Africa+ Oceania- 25 €

If your location is not mentioned above, our Customer Care team can assist you by providing the return shipping fee. Simply get in touch with them at customercare@elleme.com.

• The refund process will take up to 14 business days, and the amount will be credited back to your original payment method.
• If you decide to initiate a return, please be aware that a deduction for the return postage cost based on your location will be applied to your refund. For a detailed guide on how to return or exchange an item, please refer to our FAQ section.

If you receive damaged goods, or have a manufacturing fault occur, please contact us immediately at customercare@elleme.com so we can assist you and sort out the problem as quickly as possible.